Returns Policy

Returns at Madaboutfancydress – Made Easy

At Madaboutfancydress we operate a transparent, easy and fair Returns Policy.

The European Consumer Protection (Distance Selling) Regulations 2000 states that you as a client have the full right to cancel any order without giving a reason within 14 days of purchase. You may return any item to us for a full refund (or replacement) within 14 days as long as the product is unopened, unworn or unused. All returned products must be unopened, unworn/unused and returned with all accessories, batteries or free gifts.

You should inspect the goods immediately upon receipt and you must notify Madaboutfancydress within 24 hours (after delivery date) if the goods are faulty. Items must be tested for their functions and checked by hand before use intimately. Always turn on (and charge where appropriate) vibrating or other battery powered items to check their pre-programmed modes before intimate use. If you fail to notify us of a fault within 24 hours of receipt of goods you will be deemed to have accepted the goods and that they are in a working condition.

With Madaboutfancydress you can cancel an order within 14 days for a full refund.

You may exchange unused and unopened products within 14 days for a refund, exchange, for replacement items (in the case of a fault).

Unless the returned items are defective, you have to send them back to us at your own expense and we will only issue a full refund if the items (including packaging and accessories) have not been significantly damaged

Under the Long Distance Selling Regulations for hygiene reasons Madaboutfancydress will under no circumstances accept returns of wigs, lingerie, hosiery, seasonal goods, one off wear costumes or clothing, adult toys, bondage gear, eyelashes, contact lenses, creams, gels, lubricants, massage oils, make up or condoms if they have been opened and or used.


Returning a defective or faulty item to Madaboutfancydress

If the product is defective, please give an exact description of the fault and return it in its original box with all manuals, tags, batteries and accessories for a full refund or replacement within 14 days of purchase. All returned products are tested and will be sent back to you if they are working.

Please thoroughly clean all returned defective products and wrap them securely in a plastic bag, in the original product box and pack them safely.


How long will it take until I get my money back?

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 14 days of receiving the goods back unopened and unused. In practice, it will be much quicker – usually within seven days of us receiving your returned product.

Once received back at our warehouse, you will be informed once it has been processed so we can confirm how you could like to proceed.

If you are eligible for a refund (and this is how you wish to proceed) your details will be passed to the relevant department who have up to 14 days to complete your refund. Remember, refunds can only be given on items which are returned to us within 14 days of your purchase.


Instructions on how to return goods to Madaboutfancydress

Before you return the goods to Madaboutfancydress you must inform us by either emailing or by giving us a call on 01257 261466 and we will be happy to issue you with a returns number.

Once you have done this please enclose a note giving the reason for the return, including the product code and returns number and wrap the package securely and send it to the address below. You should also include a copy of the original delivery note in the package. This allows us to process your request for a refund or an exchange much faster. Where you do cancel your order, you are under a duty (until the goods are returned to us or collected by us) to retain possession of them and to take reasonable care of them.

We recommend that you return your item to us by Royal Mail 2nd Class Signed For Postal Service as these can be tracked or claimed for in the event of loss in transit. Customers need to provide us with a proof of postage and tracking number in case the parcel gets lost in the post. If the item is lost and you can not prove that you sent it we will not be able to offer you an exchange or refund.

If you are returning an item you should send it to our head office address:

Madaboutfancydress Returns, Unit 24 Chorley Business & Technology Centre, Euxton Lane, Euxton, Chorley, Lancashire, PR7 6TE, United Kingdom

This returns policy does not affect your statutory rights.

If you have any further questions regarding our returns policy, please read our Terms & Conditions or communicate with us via telephone or email. We will be happy to answer any of your questions.